hero-image-{{- section.id -}} hero-image-{{- section.id -}}

Frequently Asked Questions

ABOUT heybee

Natural health made easy! With heybee you can easily support your health and well-being with the help of natural bee products. Our food supplements are made from the valuable treasures of the beehive and are the perfect addition to your diet. We make the power and many benefits of bee products accessible to everyone.

Bee products are natural substances produced by bees. They include a variety of products such as honey, propolis, royal jelly, beeswax and pollen. These products are produced by bees for various purposes in their hive and are rich in valuable vitamins, minerals, antioxidants and other health-promoting ingredients.

At heybee, we place great value on natural health. Our products are based on bee products and are true all-rounders in everyday life. We offer clean nutrients directly from nature, which are produced by the bees.

At heybee, we are on a mission to make bee products the first choice for a healthy lifestyle. However, the idea behind "heybee" goes beyond offering bee products. We want to contribute to educating the general public about the immense importance of bees for our planet. Through our products and our message, we want to raise awareness about protecting bees and preserving their habitats. At heybee, it's about each and every one of us being able to play a role by discovering the world of bee products and working to protect these precious insects.

At heybee, sustainability, naturalness and the protection of bees are our focus. We are committed to responsible beekeeping and are committed to preserving bee colonies and their habitats. In cooperation with renowned institutions for the promotion of bees, we support projects that embody these values. Our products are manufactured with care and respect for people and nature.

The name heybee is a combination of the words "hey" and "bee". It embodies our fresh and modern approach to bee products and reflects our enthusiasm for these fascinating creatures. heybee is an expression of our friendly and accessible brand that invites you to discover the natural world of bee products.

heybee draws its inspiration from nature and the fascinating world of bees. We are enthusiastic about the diversity and health-promoting properties of bee products and would like to share this knowledge with others. Our products are the result of hard work, passion and a deep connection to nature.

ABOUT OUR PRODUCTS

Our bee products are produced in Europe.

There is rarely a connection between allergies to bee stings (bee venom) and bee products. However, we recommend that you always consult a doctor in such situations. Your safety is our top priority.

Yes, we want to make sure our customers are well informed. We provide clear notices on our product packaging and website when a product contains potential allergens, such as bee products, nuts, gluten or other common allergens. Please read this information carefully and follow it to avoid allergic reactions. If you have any further questions or concerns about allergies or ingredients, we are happy to help. Write to us at info@heybee.com and we will be happy to help you.

If you have an allergic reaction to a heybee product, you should stop using it immediately and seek medical attention if necessary.

Our products are not certified organic, but we have all our raw materials tested for pesticides and heavy metals by a laboratory in Switzerland to ensure that we only use the very best ingredients. Since bees fly and forage in areas far outside the certified organic radius, this certification does not have the same meaning when purchasing bee products as it does when purchasing other products.

ORDER, SHIPPING & PAYMENT

You can pay by credit & debit card, TWINT, Paypal, Apple Pay, Google Pay.

We send our packages with DPD or the post office. As soon as the shipment is on its way, you will receive a confirmation email with the tracking code. You can use this link to find out where your package is at any time.

We currently deliver our products to Switzerland and Germany.

Shipping in Switzerland We charge a flat shipping fee of CHF 7.90 per order for orders under CHF 75.00. For orders over CHF 75.00, shipping is free. Shipping to Germany: For deliveries to Germany, we charge a flat rate of EUR 2.90 per order. For orders over EUR 60, shipping is free. Good to know: There are no delivery or shipping costs for packages sent as part of the savings plan. This means you save in addition to the discount!

My package didn't arrive. What now?

We are very sorry that your order did not arrive as expected. Please first check the current delivery status using the tracking number we provided you. If you need further assistance, do not hesitate to contact our super friendly customer service. We will do everything we can to resolve the issue as quickly as possible and make sure you receive your order.

VOUCHER & NEWSLETTER

You can easily redeem your code during the order process. This is possible shortly before selecting your payment method. Please note that the vouchers are only valid for individual purchases and not for subscriptions (we already offer a 15% discount as standard).

Scroll to the bottom of the website. There you can enter your email address and get a 10% discount.

ACCOUNT

Registration is super easy: Click on the account button next to the shopping cart in the top right corner of the website. Enter your personal information and you're ready to go.

Don't worry, these things happen. Click on "Forgot your password?" and we'll send you a reset link. All you have to do is confirm it and you'll have access to your account again.

SAVINGS PLAN

With our savings plan, you will receive your favorite products regularly and at the best price. You choose the products and the delivery frequency - we do the rest. The products are delivered automatically and on the desired date.

With the savings plan, you can save money and even time. You benefit permanently from a 15% discount, free shipping and regular deliveries on your desired date - completely automatically and conveniently.

Yes, the delivery frequency can be adjusted as required. To do this, log in using the link you received from us by email for the savings plan confirmation and manage your savings plan.

To do this, log in using the link you received from us via email for the savings plan confirmation and manage your savings plan. Products can be added or removed as desired.

Yes, absolutely. The savings plan can be canceled at any time without any obligation. You have full control over the subscription.